FAQ

Sign-up is quick. Click "Register" on the site, provide your name, email, date of birth, and a secure password, and confirm your country and currency preference. You’ll need to accept the Terms and Conditions and confirm you are of legal gambling age. After registration, check your inbox for a confirmation email and follow the link to verify your address. If you don’t receive the email, check spam or request a resend from support. Keep your login details secure, and consider enabling any available two-factor authentication for extra protection.

Holyluck’s welcome package can be up to $/€6000 plus 300 free spins, split across the first five deposits. The minimum qualifying deposit is $/€20 per deposit. Bonus funds and free spin winnings are subject to a 40x wagering requirement, usually with a 7-day validity per bonus stage, and a maximum bet limit of €5 per spin while playing with bonus funds. The bonus may be credited automatically or via the cashier; check the specific promotion terms for details on claiming each stage. Read the full terms before accepting any bonus to understand time limits, eligible games, and wagering rules.

No-deposit bonus offers are rare and vary over time. When Holyluck runs a no-deposit promotion or releases a code, details will appear in the Promotions area and the cashier. Always check the promotion terms for eligibility, wagering requirements, expiration, and geographic restrictions. If you don’t see a current no-deposit offer, consider the welcome package and reload promotions, which often deliver the best value for new players.

Holyluck supports major card and e-wallet options, including Maestro, MasterCard, Visa, and Visa Electron, plus Neteller and Skrill. You can play in EUR, SEK, or USD. Deposit processing is usually instant for cards and e-wallets; withdrawal times depend on the method—e-wallets are typically fastest, cards may take a few business days, and bank transfers can take longer. Always verify your chosen currency during registration to avoid conversion fees. Check the cashier for current limits, processing times, and any fees applied by payment providers.

To deposit, go to the cashier, pick a payment method, enter the amount (minimum $/€20 for most bonuses), and confirm. Withdrawals must go to an account in your name; you may be asked to use the same method you deposited with. Holyluck may require you to complete identity verification before processing withdrawals. Processing times vary: e-wallets are fastest, cards typically take 2–5 business days, and bank transfers may take longer. Maximum cashout and specific limits vary by promotion and country—check the Terms and Conditions or contact support for current cap details before claiming large bonuses.

A 40x wagering requirement means you must wager the bonus amount (and often free spin winnings) 40 times before those funds become withdrawable. For example, a $50 bonus with 40x wagering requires $2,000 in eligible wagers ($50 × 40). Not all games contribute equally: slots usually contribute most toward wagering, while table games and live dealers may contribute less or be excluded. Bonus play often has a maximum bet limit (for Holyluck it’s commonly €5 per spin). Always read the promotion terms for contribution rates and eligible games.

Holyluck features a wide provider roster, including major names like NetEnt, Evolution Gaming, Pragmatic Play, Yggdrasil, Playtech, Betsoft, Big Time Gaming, Play'n GO, Quickspin, and Red Tiger, among many others. You’ll find slots, video poker, table games, and live dealer titles. Search by provider or game type in the lobby, and look out for exclusive or newly released slots. Game availability can vary by country and device, so if a title you want isn’t visible, contact support about regional restrictions.

Yes. Holyluck is optimized for mobile browsers, and most slots and live dealer games run smoothly on iOS and Android devices. No download is typically required; open your mobile browser, log in, and play. If you prefer an app and one exists for your region, the site will provide download instructions. For the best experience, use an up-to-date browser, a stable internet connection, and allow the site to use necessary permissions. If a game won’t load, try clearing the browser cache or switching to another browser.

KYC checks confirm identity and protect against fraud, money laundering, and underage play. Holyluck may request a government-issued ID (passport or driver’s license), proof of address (utility bill or bank statement under three months old), and documentation for your payment method (photo of card with middle digits masked or a screenshot of your e-wallet account). Provide clear, color scans or photos and ensure documents match your account details. Verification is standard, and completing it speeds up withdrawals. If you have questions about acceptable documents, contact support at support@holyluck.com.

Holyluck uses industry-standard security measures, including secure connections and trusted payment processors, to protect your data. For specifics on encryption, cookies, and data retention, consult the Privacy Policy and Terms and Conditions. Never share your account login with anyone, and use strong, unique passwords. If you suspect unauthorized access, change your password immediately and contact support. Holyluck’s team can also guide you through steps to secure your account and review recent activity.

Holyluck encourages safe play and offers tools like deposit limits, session time reminders, loss limits, time-outs, and self-exclusion options. You can set or change limits in your account settings, or ask support for help implementing them. If you feel your gambling is becoming a problem, reach out to support for assistance and consider professional resources such as Gamblers Anonymous or local support services. Playing within your means helps keep the experience fun and sustainable.

Holyluck provides live chat for fast, real-time help, and email support at support@holyluck.com for detailed queries or document uploads. For urgent account or payment issues, start a live chat to get immediate assistance. For slower or non-urgent matters, email support with screenshots and clear details so the team can investigate. If you need help locating rules or limits, check the Terms and Conditions for an authoritative explanation. Keep records of communications and transaction IDs when possible to speed resolution.